How cancellation and refunds work on paid DNS Coffee API subscriptions. Last updated 23 September 2026.
If DNS Coffee is not right for you, email [email protected] within 14 days of your first payment and we will refund it in full. No explanation required. This applies once per customer, to the first paid subscription on the account.
You can cancel at any time from your account, or by emailing [email protected]. There is no cancellation fee and no minimum term on monthly plans.
When you cancel, your subscription stays active until the end of the period you have already paid for, and your API keys keep working until then. It does not renew after that. We do not prorate or refund the unused remainder of a period outside the 14-day window above.
Annual plans are covered by the same 14-day money-back guarantee. After 14 days, an annual subscription can be cancelled to stop it renewing, but the remainder of the paid year is not refunded. If an annual plan is not the right commitment, start monthly.
Upgrading takes effect immediately and is charged pro rata for the remainder of the current period. Downgrading takes effect at your next renewal, so you keep the limits you paid for until then.
We would rather sort out a genuine problem than keep money we have not earned. Get in touch if:
These are assessed case by case, and we will tell you plainly what we can do.
Subscriptions are sold through Paddle, our payment provider and merchant of record. Approved refunds are issued by Paddle to the original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank.
Refund and billing questions: [email protected]. We aim to answer within two business days.